VIVA SMART COMPANY LTD

Return Policy for [Your Business Name]

At [Your Business Name], we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are happy to assist you with our return policy. Please review the details below:

Returns and Exchanges:

• We accept returns within 30 days of the delivery date.
• To initiate a return, please contact our customer support at [Customer Support Email/Phone] to obtain a return authorization.
• Items must be unused, in their original condition, with all tags attached and in the original packaging.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original payment method within [X] business days.

Exchanges:

• We are happy to exchange items for a different size or color, subject to availability. Please contact our customer support for assistance.

Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.
  

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.

Non-Returnable Items:

• Certain items, such as lingerie, swimwear, and personalized or custom-made products, are non-returnable for hygiene and safety reasons.

Refused or Undeliverable Packages:

• If a package is refused or deemed undeliverable by the courier, the customer will be responsible for the return shipping fees and may incur additional charges.

Contact Us: If you have any questions or concerns about our return policy, please reach out to our customer support at vivasmart37@gmail.com/0789764282.

Thank you for choosing VIVA SMART. We appreciate your understanding and cooperation in making the return process smooth and efficient.