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Shipping Policy

Shipping Policy for VIVA SMART COMPANY LTD

Thank you for choosing VIVA SMART! We strive to provide you with the best shopping experience, including reliable and efficient shipping services. Please review our shipping policy below:

Processing Time: Orders are processed within 1 business day after payment confirmation in Kigali and 1-2 days outside Kigali(in Rwanda). During high-demand periods or promotions, processing times may be slightly extended, but we'll do our best to keep you informed.

Shipping Methods: We offer standard shipping options to ensure your order reaches you in a timely manner. Delivery times and costs are calculated at checkout based on your location.

  • Standard Shipping: Estimated delivery within 2-3 hours in Kigali.
  • Express Shipping: For expedited delivery, an express shipping option is available at an additional cost, with estimated delivery within 1 hour.

Please note that delivery times may vary based on your location, holidays, and unforeseen circumstances, which are beyond our control.

Shipping Restrictions: At this time, we only offer shipping Worldwide using the National Post Office services. We do not ship to P.O. boxes, so please provide a valid street address for delivery.

International Shipping: For international orders, additional shipping fees may apply, and delivery times may vary based on the destination and customs procedures. Customers are responsible for any customs duties or taxes imposed by their respective countries.

Lost or Stolen Packages: VIVA SMART is not responsible for lost or stolen packages once they have been marked as delivered by the courier. Please ensure that the shipping address provided is accurate and secure.

If you have any questions or concerns regarding your order's shipping status, feel free to contact our customer support at vivasmart37@gmail.com/0789764282.

Thank you for choosing VIVA SMART! We appreciate your trust in our services.

Refund Policy

Return Policy for VIVA SMART

At VIVA SMART, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are happy to assist you with our return policy. Please review the details below:

Returns and Exchanges:

  • We accept returns within 5 days of the delivery date.
  • To initiate a return, please contact our customer support at vivasmart37@gmail.com/0789764282 to obtain a return authorization.
  • Items must be unused, in their original condition, with all tags attached and in the original packaging.

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original payment method within 2 business days.

Exchanges:

  • We are happy to exchange items for a different size or color, subject to availability. Please contact our customer support for assistance.

Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.

Non-Returnable Items:

  • Certain items, such as lingerie, swimwear, and personalized or custom-made products, are non-returnable for hygiene and safety reasons.

Refused or Undeliverable Packages:

  • If a package is refused or deemed undeliverable by the courier, the customer will be responsible for the return shipping fees and may incur additional charges.

Contact Us: If you have any questions or concerns about our return policy, please reach out to our customer support at [Customer Support Email/Phone].

Thank you for choosing

Return Policy for [Your Business Name]

At [Your Business Name], we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are happy to assist you with our return policy. Please review the details below:

Returns and Exchanges:

  • We accept returns within 30 days of the delivery date.
  • To initiate a return, please contact our customer support at [Customer Support Email/Phone] to obtain a return authorization.
  • Items must be unused, in their original condition, with all tags attached and in the original packaging.

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original payment method within [X] business days.

Exchanges:

  • We are happy to exchange items for a different size or color, subject to availability. Please contact our customer support for assistance.

Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.

Non-Returnable Items:

  • Certain items, such as lingerie, swimwear, and personalized or custom-made products, are non-returnable for hygiene and safety reasons.

Refused or Undeliverable Packages:

  • If a package is refused or deemed undeliverable by the courier, the customer will be responsible for the return shipping fees and may incur additional charges.

Contact Us: If you have any questions or concerns about our return policy, please reach out to our customer support at vivasmart37@gmail.com/0789764282.

Thank you for choosing VIVA SMART. We appreciate your understanding and cooperation in making the return process smooth and efficient.

We appreciate your understanding and cooperation in making the return process smooth and efficient.

Cancellation / Return / Exchange Policy

Standard RwandaMart policies apply.

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