Terms & Conditions
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Last updated: 3rd Jan 2026
Welcome to RwandaMart (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website located at https://rwandamart.rw (“Site”), as well as any related services provided by RwandaMart.
By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
1. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use our Site. By using the Site, you represent and warrant that you meet these eligibility requirements.
2. Use of the Site
2.1. You agree to use the Site only for lawful purposes and in accordance with these Terms.
2.2. You must not use the Site in a way that could disable, overburden, or impair the Site or interfere with any other party’s use.
2.3. You may not attempt to gain unauthorized access to any part of the Site or other accounts, computer systems, or networks connected to the Site.
3. Account Registration
3.1. Certain features of the Site may require you to create an account. You must provide accurate, complete, and up-to-date information.
3.2. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
3.3. We reserve the right to suspend or terminate your account for any violation of these Terms.
4. Products and Orders
4.1. All product descriptions, images, prices, and availability are subject to change without notice.
4.2. Placing an order does not guarantee the price or availability; we reserve the right to cancel or refuse any order.
4.3. Your receipt of an order confirmation does not signify our acceptance of your order. Acceptance occurs when we dispatch the product.
5. Payments
5.1. Payments must be made using the available methods listed on the Site. You agree to provide valid payment information.
5.2. All charges are stated in Rwandan Francs (RWF) unless otherwise indicated.
5.3. You agree to pay all fees associated with your purchase, plus any applicable taxes.
6. Shipping and Delivery
6.1. Delivery times are estimates and not guaranteed.
6.2. You are responsible for providing accurate delivery information.
7. Returns and Refunds
7.1. Our Returns and Refunds Policy is available separately and incorporated by reference.
7.2. Please review the Returns Policy carefully before making a purchase.
8. Intellectual Property
8.1. All content on the Site, including text, graphics, logos, images, and software, is owned or licensed by RwandaMart and protected by applicable intellectual property laws.
8.2. You may not copy, reproduce, distribute, or create derivative works without our prior written permission.
9. Privacy
Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand how we collect, use, and protect your information.
10. Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of any third party. Your interactions with third-party sites are between you and that third party.
11. Disclaimer of Warranties
The Site and its content are provided “as is” and “as available.”
We make no representations or warranties of any kind, express or implied, including that the Site will be uninterrupted, error-free, or secure.
12. Limitation of Liability
To the maximum extent permitted by law, RwandaMart and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site.
13. Indemnification
You agree to indemnify, defend, and hold harmless RwandaMart and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising from your use of the Site or violation of these Terms.
14. Termination
We may suspend or terminate your access to the Site at any time without notice for any violation of these Terms or for any reason.
15. Governing Law
These Terms are governed by the laws of the Republic of Rwanda. Any dispute shall be resolved in the appropriate courts of Rwanda.
16. Changes to Terms
We reserve the right to update or modify these Terms at any time. We will notify you of significant changes. Continued use of the Site after changes constitutes acceptance of the updated Terms.
17. Contact Information
If you have questions about these Terms or the Site, contact us at:
📧 rwandamart@i-posita.rw
📞 +25 0791 945 679