Shipping Policy for VIVA SMART COMPANY LTD
Thank you for choosing VIVA SMART! We strive to provide you with the best shopping experience, including reliable and efficient shipping services. Please review our shipping policy below:
Processing Time: Orders are processed within 1 business day after payment confirmation in Kigali and 1-2 days outside Kigali(in Rwanda). During high-demand periods or promotions, processing times may be slightly extended, but we'll do our best to keep you informed.
Shipping Methods: We offer standard shipping options to ensure your order reaches you in a timely manner. Delivery times and costs are calculated at checkout based on your location.
- Standard Shipping: Estimated delivery within 2-3 hours in Kigali.
- Express Shipping: For expedited delivery, an express shipping option is available at an additional cost, with estimated delivery within 1 hour.
Please note that delivery times may vary based on your location, holidays, and unforeseen circumstances, which are beyond our control.
Shipping Restrictions: At this time, we only offer shipping Worldwide using the National Post Office services. We do not ship to P.O. boxes, so please provide a valid street address for delivery.
International Shipping: For international orders, additional shipping fees may apply, and delivery times may vary based on the destination and customs procedures. Customers are responsible for any customs duties or taxes imposed by their respective countries.
Lost or Stolen Packages: VIVA SMART is not responsible for lost or stolen packages once they have been marked as delivered by the courier. Please ensure that the shipping address provided is accurate and secure.
If you have any questions or concerns regarding your order's shipping status, feel free to contact our customer support at vivasmart37@gmail.com/0789764282.
Thank you for choosing VIVA SMART! We appreciate your trust in our services.
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