Privacy Policy
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Last updated: 3rd Jan 2026
RwandaMart (“we”, “us”, “our”) operates the website https://rwandamart.rw/ (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site and services.
By accessing or using our Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
Information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Delivery address
- Account login details
- Messages sent through contact forms
1.2 Transaction Information
When you make a purchase or payment:
- Order details
- Payment status
- Transaction references
(Note: We do not store full payment card details.)
1.3 Technical Information
Automatically collected information such as:
- IP address
- Browser type
- Device information
- Pages visited and usage data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process orders and payments
- Deliver products and services
- Create and manage user accounts
- Respond to inquiries and customer support requests
- Send important notifications (order updates, service messages)
- Improve our website, services, and user experience
- Comply with legal and regulatory requirements
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze site traffic and usage patterns
You can control or disable cookies through your browser settings. However, some features of the Site may not function properly without cookies.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze site traffic and usage patterns
You can control or disable cookies through your browser settings. However, some features of the Site may not function properly without cookies.
4. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Payment service providers (for processing payments)
- Delivery and logistics partners
- IT service providers supporting our platform
- Legal or regulatory authorities when required by law
All third parties are required to protect your data and use it only for the intended purpose.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information, including:
- Secure servers
- Access controls
- Encrypted connections (SSL/TLS)
While we strive to protect your data, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, or regulatory obligations
- Resolve disputes and enforce agreements
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request the deletion of your data
- Object to certain processing activities
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
9. Children’s Privacy
RwandaMart does not knowingly collect personal information from individuals under the age of 18. If we discover that such data has been collected, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after changes indicates acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
📧 rwandamart@i-posita.rw
📞 +25 0791 945 679
📍 KN 4 St, IPOSITA Building, Kigali